Customs & International Purchases

All orders ship directly from Canada. If you are purchasing from outside Canada, you may be subject to customs duties, import taxes, or tariffs upon arrival. These fees are set by your local customs authority, not by Carina Dawn, and are the responsibility of the buyer.

What are customs fees and tariffs?

Customs fees and tariffs are taxes or duties imposed by governments on imported goods. These fees are typically based on the item's declared value, material, category, country of origin, and destination country. Rates are set by local customs authorities and may vary or change due to regulatory updates. Each country has its own rules for importing specific items. We recommend checking your country's official customs website for the most accurate and current information.

Who is responsible for paying these fees?

The buyer, as the "importer of record" is responsible for all applicable customs duties, import taxes, and tariffs when purchasing items that ship from another country. Your shipping carrier will typically contact you directly with payment instructions, often through an online portal. Once payment is received, customs will release the item for final delivery. Delayed payment may result in delivery delays, storage fees, or the artwork being returned to the seller.

When and how are fees collected?

Customs fees are assessed when the order crosses an international border and enters your country. Fees are typically based on:

• The item's declared value
• Package size and weight
• Country of origin and destination country
• Item classification (original works, limited editions, reproductions, and other goods)

The local customs authority or shipping carrier will contact you directly to collect payment.

How do we handle pricing and taxes?

Domestic shipments (within Canada):
For items shipped within the same country, international customs fees do not apply. Any applicable local sales taxes or Value Added Tax (VAT) will be calculated at checkout in accordance with local tax regulations.

International shipments (cross-border):
Orders crossing international borders may be subject to import taxes and customs duties. These fees are not included in the purchase price and are the sole responsibility of the buyer. To ensure a smooth delivery, all necessary export documentation and certificates will be included with the shipment.

How can I estimate fees before purchasing?

We cannot predict customs duties or taxes in advance, as they are determined by your local customs authority based on the specific product and shipment details. For guidance, please consult:

• Canada: Canada Border Services Agency
• United States: U.S. Customs & Border Protection
• United Kingdom: UK Government Customs
• European Union: European Commission Taxation & Customs
• Other countries: Contact your local customs authority or shipping carrier

These resources are provided as a courtesy. We cannot guarantee the accuracy or currency of information on external government websites.

Customs Fee Refunds

Customs fees are imposed by government agencies, not Carina Dawn, and cannot be refunded through us. However, we can provide documentation, such as invoices, certificates of authenticity, or shipping details, to support any refund request you submit directly to your local customs authority.

Questions or Assistance

For customs or import questions, contact your local customs authority or shipping carrier directly. For questions about your order or shipping details, please contact us.

This information is provided for general educational purposes only and should not be considered legal, tax, or financial advice. Customs and tax obligations vary by jurisdiction, and buyers should consult their local authorities or advisors for official guidance.